FAQ

Parmi (preposition): to be in the middle of something. Being in a group, Parmi your friends. Or alone, Parmi the trees.

Parmi is the outdoors among the city, culture among nature, individuality among a community, fashion among performance, youth among the great outdoors, laughter among adrenaline... it's both a symbol of individuality and a sign of collectivity.

Because we aren’t supposed to choose the same paths each day, our products are designed to follow you on your own journey no matter where you're heading to. Everywhere. Everyday.

Lifewear because our essentials are :

Good for the whole life cycle of the product - from its first to fourth owner.

Good for any stage of your life - whether you’re 7 or 77 years old.

Good for every part of your active lifestyle - from the trails to the asphalt.

Your entire customer journey is now directly with us. You’ll be able to find your Parmi essentials on our website, in pop-up stores, during special events (details coming soon) and using the “drop ship” method at selected retailers’ websites, such as Altitude Sports.

The NEW 2024 Drop will be launch in March.

At Parmi, we view the sustainability path as a continuous one. We recognize there will always be more to learn, new ways to adapt, and endless possibilities to improve. We celebrate what we can achieve, and we recognize how far we still must go. We believe sustainability is a journey, not a destination; it is as much about education as it is about building a mindset.

Two actionable paths drive our sustainability vision and ensure it remains relevant on the long run:  Minimal Waste & Maximal Usefulness

Our sustainability journey is an open and honest conversation with our suppliers, retailers, and our community. Through this journey, we consciously take some specific actions to limit our footprint and lead by example.

Read more about our engagement towards a smarter alternative for the outdoor lifestyle.

Parmi is all about becoming a solution to everyone who is looking for tips and advice on what (when and how) to wear for their outdoor journey. We exist to help our communities make smarter choices when it comes to the outdoors and encourage the world to consume less, and better.

Providing highly personalized customer service is our top priority so take a minute to reach out if you have any hesitation choosing your items - we’d love to assist you.

Yes, our gift cards are available to purchase online.

If you have any issues using an existing gift card please contact our Customer Care team.

Parmi partner retailers will have many of the items available on our online store. However, we recommend that you contact them directly for more information.

See our Retailer Partners page for more details.

Parmi offers FREE Fast Track Shipping on all Canadian orders over $100 CAD.

For more details and US & International Shipping terms, please refer to our Policies.

Please allow our dedicated team 24 hours to process the order once it’s received and between 1 and 3 business days for shipping within Canada (International shipping delay may take up to 5 to 7 business days). 

You will be notified via email once the order has been expedited. 

Parmi is proud to provide fast track shipping on all orders.

For more details and US & International Shipping terms, please refer to our Policies.

After finalizing your purchase, we will send you a confirmation email with the details of your order.

We start working on your order as soon as we receive it, so we remind you that it is not possible to cancel or modify it.

Once you have completed your transaction, an order confirmation email will be sent to the email you provided. If you haven't received an order confirmation email, please contact our customer service: care@parmilifewear.com

A pre-order is an order placed for an item that we do not yet have on hand. These orders will be shipped as soon as inventory becomes available.

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Cancelling an order is the last thing we want to do, but it may be necessary due to some of these reasons.
- The item is out of stock
- Discrepancy in billing information
- Policy breach*

*Parmi does not support Bulk Purchasing or Freight Forwarding. Orders failing to comply with our policy may be cancelled without notification.

In the event your order is cancelled, you will not be charged, and any charges pending charges will be cancelled as well.

In this case, please check your junk or spam mail folder. If your confirmation email isn't in there, get in touch with our Customer Care team for further help: care@parmilifewear.com.

Please visit our detailed Warranty page for all the information related to our warranty, and care program, which includes repair services and damage replacements.

When you order on Parmi, you can choose to add a Patch Patch to your order. If you decide not to take it, you can always ask for one later if needed; repairing a torn garment is easy and is much better than throwing it away.

Any modification or alteration including all repairs done without Parmi's customer service authorization will automatically void the warranty.

We try to find repair options whenever possible; however, some products may not be repairable due to age, condition, or the nature of the damage. That being said, every case is different, and we would be happy to review your product and see how we can help.

For repair and replacement services, we ask that you arrange for your product to be shipped to us and we will cover any shipping costs for returning the product to you.

Parmi is not responsible for items lost or damaged during shipping and won't replace packages lost during the return transit if proof of delivery is unavailable.

We do our best to review your product as quickly as possible. If your gear can be repaired by us, we will let you know via email, and we’ll include an estimate of the time needed to complete the repairs.

General sizing information for Parmi products is included on our Sizing Charts page.

Our sizing is standard, but our products are designed following three different fits, for which the sizing may vary from a fit to another.

Visit our Size & Tips page for more information about sizing and make sure you consider our fit recommendation featured in every product page.

Parmi encourages everyone to choose items that fit their needs. Our design team created three signature fits:

Athletic fit
A close-to-body fit (slim-fitting) that has been made to move without restriction.

Standard fit
A standard fit, sitting just off the body for optimal freedom of movement and airflow for time spent on and off your active lifestyle.

Informal fit
A casual and looser fit for a modern and inclusive style flattering to all body shapes and ideal for layering up.

Like any clothes, your Parmi items need special care, especially the Merino items.

You’ll find the washing instructions inside your garment, printed on a silk tag (also available on our website). Follow these instructions to ensure your favourite Parmi gear a long lifespan.

In general, washing your gear in cold or warm water with mild laundry soap (non-toxic, and preferably biodegradable) and line drying it is the best way to clean your Parmi products.

Need some help grasping the meaning of the symbols on the tag of your garment? We’ve got you covered. Visit our Fabric Care Tips in the Care & Warranty page.

Still not sure about your size? Chat with our Customer Care Team or book an Online Shopping Appointment. Our experts are always happy to provide personalized advice!

If it's your first experience with Parmi, they could even offer you to try the products without having to pay for the return.

If you are not 100% satisfied with your online purchase (made on parmilifewear.com), y you have 30 days upon the receipt of your order to return any product (excluding items on sale, bought with a discount code or sell during a promotion period* & accessories such as socks, headwear & warmers, bags, bottles & cup, etc.). We will happily issue you a refund or offer a gift card, depending on your preferences.

*For items bought with a discount code or during a promotion period, it will be possible to make an exchange for another size or another product of the same value, at your expense, or simply return the product and obtain a credit note for a future order.

In the case you received a Parmi gift related to the value of your order and you are making a return : 

• If your return is sent back to get a new size or color, you can keep your gift without any problem.

• If you are returning item(s) but you would still qualify for the free gift, you can keep your gift.

• If you are returning item(s) but you would not be qualified for the free gift, you can either keep it and the value of the gift(s) will be deducted from your return or you can kindly send back your gift with your return.
  

Parmi Lifewear is committed to selling new premium products. Therefore, goods must be returned in their original condition, unworn, unwashed, with their tags attached, and in the original packaging. Any item that is not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be refunded. No exceptions.

If you are unsure whether the product you are returning is no longer considered as new, please contact us at care@parmilifewear.com before proceeding with the return.

Parmi Lifewear is not responsible for damaged or lost packages in the return transit.

All exchanges must follow our Return Policy standards and guidelines.

To access our RETURN FORM, email our Customer Care Team at care@parmilifewear.com

If you would like to exchange your purchase for another item or size, you must return* the product you no longer want within 30 days and proceed to purchasing the item you want instead on our online store. This process helps guarantee the availability of the replacement item; plus, you’ll get it faster.

*A full refund will be issued once the return is received.

Please allow 7 to 10 business days for us to process your return once we receive your package. You will be notified via email once the refund has been issued.

If the error is from Parmi, please email our Customer Service and we will make sure to adjust the situation for you.

If the product received is the one ordered but you would like to exchange it, please refer to our Return Policy.

1- Fill the online form.
2- Carefully pack the items you wish to return.
3- Print your return label and attach it to the package. Make sure to cover any existing shipping labels.
4- Bring your package to the carrier identified on the label (Canada Post is the carrier forCanadian returns).
5- Track your return using your tracking number to make sure we get it.

The personal data you share with Parmi is absolutely confidential. We care about your privacy, so accordingly, we will not disclose or sell the information you have provided. Our promotional emails are optional and you can unsubscribe at any time.

With a Parmi account, you’ll enjoy some extra perks, such as:

- Faster check out
- Order tracking
- Tailored suggestions
- Anniversary surprises
- Fast-track returns and refunds
- Quick access to Parmi's Marketplace (coming soon)

No, you don't need an account to make purchases on the Parmi Online Store.

Contact our Customer Care team by clicking here.

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