Shipping & Returns
Our return policy was written with the intent to maintain a balance between providing the highest level of customer service and maintaining a sustainable business model.
Please allow our dedicated team 24 hours to process the order once it’s received and between 1 and 3 business days for shipping within Canada (International shipping delay may take up to 5 to 7 business days).
You will be notified via email once the order has been expedited.
FREE Fast Track Shipping on all Canadian orders over $100 CAD
Surcharges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional.
US orders: shipping fees are $14.99 USD
Orders sent to the United States are not subject to Canadian taxes, and there is no additional duty fee to be paid upon receipt of your package. Additional charges will be applied to orders shipped to Alaska, Puerto Rico, Hawaii and Guam.
* Price may vary depending on exchange rate.
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Europe orders: shipping fees are 29.99 EUR
Orders sent to Europe are not subject to Canadian taxes, and a customs fee will be included in your transaction.
* Price may vary depending on exchange rate.
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Rest of the World: shipping fees are $34.99 USD
Orders shipped to the following countries are not subject to Canadian taxes and a customs fee will be included in your transaction. All other orders will have a customs fee to be paid upon receipt of the package.
* Price may vary depending on exchange rate.
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Åland Islands
Albania
Andorra
Armenia
Belarus
Bosnia & Herzegovina
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Faroe Islands
Georgia
Gibraltar
Greenland
Guadeloupe
Iceland
Isle of Man
Kosovo
Liechtenstein
Macedonia
Moldova
Monaco
Montenegro
Norway
Réunion
San Marino
Serbia
Switzerland
Turkey
Ukraine
United Kingdom
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Surcharges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional.
After finalizing your purchase, we will send you a confirmation email with the details of your order.
We start working on your order as soon as we receive it, so we remind you that it is not possible to cancel or modify it.
If you refuse your order upon delivery, or no-one was available to accept the order despite multiple delivery attempts, or your order is left unclaimed at the shipping courier, your order will be returned to our warehouse and you will incur a restocking fee.
If there is an error in the shipping address, you will be charged to get your order re-shipped. The fee will depend on your location and will cover the return fees and the new shipping fees.
To help you shop for the holidays with peace of mind, we have extended our return window for holiday gifting. Any purchase made between November 15 and December 24 can be returned or exchanged until January 10, or according to our 21-day policy.
All items must be in their original condition to qualify for a full refund.
Return/Exchange Window: Returns and exchanges must be initiated within 21 days of delivery (except for damaged items. View below).
Return/Exchange Conditions: Items must be unworn, unwashed, with tags attached, and in their original packaging. Items not meeting these conditions, or that are within the Non-Returnable Products list, are not eligible for return or exchange.
Exchanges: Exchanges follow the same rules as returns, and you can initiate them directly through the return portal.
Non-Returnable/Non-Exchangeable Products: The following items are sold without the possibility of return and exchange:
_ Final Sale Products: Products marked as “Final Sale” with a visible tag on the Product Page.
_ All Accessories such as: Socks, headwear & neck warmers, bags, bottles & cups, etc.
At Parmi Lifewear, we aim for your complete satisfaction. If you're not entirely happy with your purchase, our return and exchange process is simple and hassle-free.
How to Initiate a Return or Exchange
- Free Returns and Exchanges (Canada) : Customers in Canada are eligible for free returns and exchanges. Go to the return portal to initiate your return or exchange.
- International Returns: For customers outside Canada, shipping costs for returns and exchanges are at the responsibility of the customer.
Damaged or Defective Items
- Report damaged or defective items within 7 days of receipt. Contact customer service at care@parmilifewear.com to arrange a replacement.
Refund Processing
- Refunds are processed within 14 business days after we inspect the returned items. Refunds are issued to the original payment method, and processing times may vary depending on your financial institution.
Return Tracking
- Once your return or exchange is initiated, you'll receive a tracking number to monitor its progress.
Extended Return Periods
During peak shopping seasons like holidays, we may extend the return and exchange window. Check our website for specific details during these times..
CANADIAN RETURNS
Customers in Canada are eligible for free returns and exchanges. Go to the return portal to initiate your return or exchange.
US & INTERNATIONAL RETURNS
For customers outside Canada, shipping costs for returns and exchanges are at the responsibility of the customer.
A flat-rate restocking charge ($4,99 USD) will be deducted from your refund.
Please reach out to our Customer Care team at care@parmilifewear.com to confirm you are eligible for a return.
All returned products must be declared as a "Canadian return" on the customs declaration. If not, the package may be refused and returned to you.
Refund Processing
Refunds are processed within 14 business days after we inspect the returned items. Refunds are issued to the original payment method, and processing times may vary depending on your financial institution.
Gift cards are non-refundable. Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
